Description:

If a Firewall on your computer is active, it may be rejecting the necessary network connection needed for the network operations such as network printing, network scanning or network PC-Faxing. In this case, Brother recommends you either disable the Firewall on your computer whenever you use a network feature, or leave the Firewall enabled and adjust the settings.

• To disable the Firewall (See Step 1)
  
• To leave the Firewall enabled and adjust the settings.(See Step 2)

Step 1: Disable the Firewall settings
For personal Firewall Software users:
(For example, Blackice™, Norton Internet Security™, Tiny Personal Firewall, Zone Alarm®, Sygate and McAfee®.)
For instructions on how to disable this type of program, please refer to the users guide for your software or contact the software manufacturer.

For Windows® 8 Firewall users:
NOTE: If the User Account Control screen appears, type an administrator username and password and click Yes.

First check your network location.

1. Open the Control Panel. (Click here to see how to open the Control Panel.)
2. Click System and Security => Windows Firewall => Network and Sharing Center.
   
   
   
3. Check your network location which is shown in the View your active networks section.
   

Then disable the Firewall settings.

4. Open the Control Panel. (Click here to see how to open the Control Panel.)
5. Click System and Security => Windows Firewall => Turn Windows Firewall on or off.
   
   
   
6. Choose Turn off Windows Firewall (not recommended) for your network location, and click OK.
   

Note

If you disabled your Firewall, you will need to re-enable it after a network operation.

For instructions on how to re-enable a Software Manufacturer Firewall, refer to your users guide or contact the software manufacturer.

For Windows® 8 Firewall users, follow the instructions in Step 1 and select Turn On Windows Firewall (recommended) (STEP vi) to re-enable the Firewall.

Step 2: Leave the Firewall enabled and adjust the settings

For personal Firewall Software users:
(For example, Blackice™, Norton Internet Security™, Tiny Personal Firewall, Zone Alarm®, Sygate and McAfee®.)
For instructions on how to configure the settings properly for this type of program, please refer to the users guide for your software or contact the software manufacturer.

For Windows® 8 Firewall users:
NOTE: If the User Account Control screen appears, type an administrator username and password and click Yes.

First check your network location.

1. Open the Control Panel. (Click here to see how to open the Control Panel.)
2. Click System and Security => Windows Firewall => Network and Sharing Center.
   
   
   
3. Check your network location which is shown in the View your active networks section.
   

Add the port 54925 for Network Scanning.

4. Open the Control Panel. (Click here to see how to open the Control Panel.)
5. Click System and Security => Windows Firewall => Advanced Settings.
   
   
   
6. Click Inbound Rules.
   
   
   
7. Click New Rule....
   
   
   
8. Choose Port and click Next.
   
   
   
9. Choose UDP, Specific local ports and enter 54925 in the box. Then click Next.
   
   
   
10. Choose Allow the connection and click Next.
    
    
    
11. Check the profile for your network location and click Next.
    
    
    
12. Enter any description in the Name box, for example "Brother NetScan", and click Finish.
    
    
    
13. Make sure that the new setting is added.

Add the port 54926 for Network PC-FAX.

14. Repeat STEP vii - xiii with attention to the following points.
    In STEP ix, enter 54926 for Specific local ports.
    In STEP xii, enter any description in the Name box, for example "Brother PC-FAX".
    
    
15. Close the Windows Firewall with Advanced Security screen.

If you still have trouble with your network connection such as network scanning or printing,

16. Open the Control Panel. (Click here to see how to open the Control Panel.)
17. Click System and Security => Windows Firewall => Allow a program or feature through Windows Firewall.
    
    
    
18. Click Change settings if the button is clickable.
    
    
    
19. Check File and Printer Sharing for your network location and click OK.
    

Retry using network features. If the problem continues, there may be another cause. Please refer to "FAQs & Troubleshooting" for other possible information, or please contact Brother Customer Service from "Contact Us".

Windows 7

Checking for Windows 7 Firewall

To see if Windows 7 Firewall is running:

1. Click the Windows icon, and select Control Panel. The Control Panel window will appear.
2. Click on System and Security. The System and Security Panel will appear.



3.Click on Windows Firewall. The Windows Firewall panel will appear.



4. If a green check mark appears, Windows Firewall is running.

Configuring Windows 7 Firewall

If Windows Firewall is running and Immunet Protect is indicating "Offline Mode" problems, take the following steps:

1. On the left side of the Windows Firewall panel, click the Allow a program or feature through Windows Firewall link. The Allowed Programs panel will appear.



2. Click the Change Settings button.



3. Find Immunet Protect in the list of programs. If it appears in the list of programs, select Immunet Protect (or agent.exe) and click the Remove button. Confirm that the entry should be removed (the next steps will re-install the program). If Immunet Protect does not appear, then proceed to the next step.

4. Click the Allow another program button. The Add a Program window will appear.



5. In the Add a Program window, click the Browse... button.

6. Navigate to the Immunet Protect program directory (e.g. C:Program FilesImmunet Protecrt2.0) and double-click on agent.exe.

7. Click the Add button.

8. Do this same for updater.exe.

9. Click the OK button to close the Allowed Programs panel.

Windows Vista

Checking for Windows Vista Firewall

To see if Windows Firewall is running:
1. Click the Windows icon, and select Control Panel. The Control Panel window will appear.



2. Click on the System header. The Security Panel will appear.



3. Click on the Windows Firewall header. The Windows Firewall panel will appear.



4. If a green check mark appears along with the message Windows Firewall is helping to protect your computer, Windows Firewall is running.

Configuring Windows Vista Firewall

1. On the left side of the Windows Firewall panel, click the Allow a program or feature through Windows Firewall. The Windows Firewall Settings window will appear.



2. Find Immunet Protect in the list of programs. If it is there, click to select it. If not, skip the next step.

3. With Immunet Protect selected, click the Delete button. Confirm that the entry should be deleted.

4. After removing the Immunet Protect entry or if Immunet Protect does not appear in the list of programs, click the Add program... button. The Add a Program window will appear.



5. In the Add a Program window, click the Browse... button.

6. Navigate to the Immunet Protect program directory (e.g. C:Program FilesImmunet Protecrt2.0) and double-click on agent.exe.

7. Click the Add button.

8. Follow the same steps for updater.exe.

9. Click the OK button to close the Allowed Programs panel.

8. In the Windows Firewall Settings window, click to select the General tab.

9. Ensure that Block all incoming connections is not selected.

10. Click the OK button to close the Windows Firewall Settings window.

Windows XP

Checking for Windows XP Firewall

To see if Windows Firewall is running:

1. Click on the Windows Start button, and select Control Panel. The Control Panel window will appear.



2. Click on the Security Center link.



3. In the newly opened panel, if the Firewall header says ON, Windows Firewall is running.

Configuring Windows XP Firewall

If Windows XP Firewall is running and Immunet Protect is experiencing connection problems, perform the following steps:



1. In the Security Center, click the Windows Firewall graphic.



2. Ensure that Dont allow exceptions is not selected.



3. Click to select the Exceptions tab.

4. Find Immunet in the list of programs. If it is there, click to select it. If it is not on the list of programs, skip the next step.

5. With Immunet selected, click the Delete button. Confirm that the entry should be deleted (the next steps will re-install the program).

6. Click the Add Program button.


7. In the Add a Program window, click the Browse... button.

8. Navigate to the Immunet Protect program directory (e.g. C:Program FilesImmunet Protecrt2.0) and double-click on agent.exe.

9. Click the OK button to close the Add a Program window.

10. Click the OK button to close the Windows Firewall Settings window.